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At Froogloid we absolutely value feedback from our customers. We received a few a2b enhancement requests, we listened and now we’ve delivered. Check em out! You won’t be disappointed!
Enjoy! :)
I just ran across a blog entry at Phandroid.com discussing the pros and cons of google’s 24 hour app return policy. I replied with my thoughts and figured it probably made sense to post them here as well. So here it tis..
I have mixed feelings but overall I think it’s good. To be perfectly honest, we’ve experienced a very low return rate with a2b.
Why? Several reasons:
1) a2b works! and works really well! We’ve found zero defects in production!
2) Our price is extremely competitive ~ $1.99!
3) a2b offers more features than other paid apps in our class (travel) [compass, GPS, camera, voice recording, free text notes, unlimited stored locations…on and on and on)
4) product support ~ I personally email every single person that purchases our app to say thank you and let them know if they have any issues they can personally contact me. If someone returns the app I follow up to see why they returned.
5) 4.67 stars out 5 with positive comments
In conclusion, build a solid product, support your customers, sell it at a reasonable price and returns should be a non issue.
Growing up in Oklahoma, the phrase “the calm before the storm” was often used. If you see storm clouds, but yet the wind and sounds of nature were unusually calm, watch out, you’re about get smacked in the face with nature’s fury! I feel the same applies with the android operating system. Although, if android takes off, likely your house won’t go with it! :)
So here’s my point ~ right now there is only one android capable phone on the market, T-Mobile G1. The phone itself is okay, not as sexy as an iPhone but it gets the job done. However, the underlying operating system, android, is very robust. The G1 proved 2 things; 1) the android operating system works, and works well! 2) The mobile application development community, companies like Froogloid, Big in Japan etc, are very committed to building fun/useful innovative applications for the android platform. Android beta phase is OVER and it’s the calm before the storm!
So what’s looming in the horizon? Well, 48 open handset alliance partners ready and willing to build android capable devices and deploy them on their networks. Android is open, which means android can and will be available on EVERY carrier (i.e. Verizon, sprint, vodafone, TIM etc..) no matter what type of network ~ GSM v. CDMA etc. Imagine android as a snowball. Right now, it’s at the top of the hill and has juuuussstt started rolling forward. As it moves, it picks up momentum, and with this momentum consumers all over the world will start to use and hear about android/”Google Phones”. But it really all comes down to one very simple ideal ~ consumers want cool phones. If there are 2 phones on display, lets say oh I don’t know, maybe an iPhone and the G1. The average consumer is going to pick the iPhone because it has that wow appeal. The consumer has no idea what the android operating system is and honestly doesn’t care. All they want is a cool, user friendly phone that they can show off to their friends. Obviously google and the OHA partners get this. There’s not going to be one iPhone killer, it’s going be death by a thousand cuts! :) Here’s a few examples of the android capable phones we’re going to see in 2009!
Hi everyone, you’ve probably noticed froogloid has a new and VERY much improved website! I’d like to give and VERY APPRECIATIVE thank you to Jay Hilgert from www.bittbox.com. Jay is a long time friend of mine and he’s been extremely helpful for getting froogloid off the ground. So far he’s designed and built the awesome a2b logo, a2b home screen icons and froogloid.com! Jay I can’t say thank you enough! Froogloid appreciates everything you’ve done for us!
Btw, Jay is a full time graphic artist and makes a living giving graphics away for free at www.bittbox.com. Sounds crazy I know! He must be another Froogloid :)
Thanks again Jay!
Chris
After one day of fee based downloads, a2b has become the most popular “fee based” travel application! We’re thrilled to be on top but we want to become the most popular travel application, PERIOD! Considering the plethora of features a2b offers at very reasonable price of 99 cents we think this is a very attainable goal. It’s aggressive considering were up against applications that have been available for months and have thousands of downloads. Nonetheless, we’re confident word will spread quickly regarding a2b’s usability and easy to navigate user interface. Btw, we’re ranked 18 out of 170 for all paid apps. Hopefully we’ll make our way to top of this list as well!
Here’s a feel good comment that I received from one of our satisfied users:
“I wanted to say that your app intrigued me enough to make it the first I purchased when paid apps went live. So far it’s worked quite well, and I’m thinking that that was a dollar well spent. :) Thanks for pricing it so reasonably, I think it should do very well. Good luck, and thanks for your efforts!” ~ Tim
For those that haven’t downloaded a2b here’s a few of the features a2b offers:
Quick update… I now have access to fee based downloads via my phone! Very Exciting! There’s only one problem, every time I try to download an app I get a server error! No wonder google/T-Mobile rolled out fee based downloads on a phased approach. The servers can’t handle the load! For those wishing to download a2b, and hopefully there several of you out there, my advice would be keep trying :) Eventually you should get success.
Btw, quick comment on the other fee based downloads I’ve seen. Apparently, a2b is one heck of good deal! Very few apps are selling for 99 cents and the ones that are, are very 1 dimensional….i.e. fart app, paper rock scissors etc… nothing against these apps but comparatively for what you get for the money, a2b is one heck of deal! Camera! Voice Recording! Free Text Notes! GPS! Navigation! Terrific Graphics! User Friendly! Unlimited Stored Locations! :) But hey, maybe I’m a little biased :)
Here’s a couple screenshots of the server error I’m seeing:
Google Checkout:
Error after “buy now” button has been selected:
***UPDATE***
I finally figured out why I’m seeing the above error when trying to purchase a2b but not with other app purchases. Merchants cannot purchase their own apps. ooops!
Yep, finally the revolution has started! Froogloid received it’s first fee based download last night at 12:32 am cst! Apparently, google/T-Mobile are rolling out fee based download support by region. Our first download appears to have happened in the Chicago area. Here in Dallas we have not received fee based downloads but it looks like we should soon!
Here’s the ironic part…. Guess what the persons name was that purchased our first app???? Chris!!!! For those of you that don’t know, both of the founder of Froogloid are named Chris. This must be a sign of good things to come :)
Here’s a screenshot of the first sale :)
Here’s a few a2b screenshots. Let us know what you think!
